FAQs

1. What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay for secure and convenient payments.

2. Do you offer free shipping?

Yes! We offer free shipping on all UK orders. Orders are processed within 24 hours and delivered within 3-5 business days.

3. How can I track my order?

Once your order has been dispatched, we will send you a tracking number via email. You can use this to track your package online.

4. What is your return policy?

We offer a 14-day hassle-free return policy. If you’re not satisfied with your purchase, you can return it in its original condition for a full refund or exchange.

5. How do I initiate a return?

To initiate a return, please contact our support team at kaliba.839@onheb.com with your order details, and we will guide you through the process.

6. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please email us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

7. Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make changes, please contact us within 12 hours of placing your order. If the order has already been shipped, we won’t be able to modify it.

8. Do you ship internationally?

Currently, we only ship within the United Kingdom. We are working on expanding our shipping services soon.

9. How can I contact customer service?

You can reach us via email at kaliba.839@onheb.com or through our Contact Us page. Our team is available Monday to Friday, 9 AM - 5 PM (GMT).

10. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter to receive exclusive deals and promotions. Follow us on Instagram & Facebook for updates on special offers.